SHIPPING 

Where do you ship? 

We proudly offer international shipping with minimal restrictions. During checkout, the delivery cost and estimated timing will be calculated based on your address. If your address or country is not listed in our delivery options, it means we currently are unable to ship to your location. 

How much does shipping cost? 

Shipping costs are calculated per order (based on things like weight, size, and the shipping option selected) once you have entered items into your basket and have proceeded through the check-out. 

How long does delivery take? 

Orders are typically dispatched by the Distribution Center within 1-3 business days of placing your order.  Please allow additional time for customized and special orders.   

Please note: For orders with pre-order or backorder products, orders will be held until ALL items are ready to ship. Please place a separate order if you want to receive your other items sooner.

Special order items fulfilled by a third-party vendor may take between 4 to 6 weeks to ship.  Please be aware that third-party items are not eligible for returns, exchanges, or any promotional discounts. 

The table below details processing and transit time by service method. 

Shipment from U.S.		Orders Placed	Distribution Center Processing Time	Transit Time
				(Once Shipped)
Contiguous U.S.	Standard	Mon-Fri	Up to 3 Business Days	4 - 7 Business Days
	Express*	Mon-Fri	Up to 2 Business Days	2-3 Business Days
	Next Day*	Mon-Fri	By Next Business Day	1 Business Day
AK, HI, PR	Standard	Mon-Fri	Up to 3 Business Days	5 - 10 Business Days
International	Air*	Mon-Fri	1 Business Day	2 - 6 Business Days

 

Orders are processed Monday through Friday, excluding holidays. Orders placed after business hours will be processed on the next business day. 

PO Box Support: 

*PO box and other non-standard delivery addresses are not eligible for *Express and *Next Day shipping. If selected, the delivery method will automatically be updated to a compatible service, which may result in delayed transit time. 

Customs, Duties & Taxes:

Orders shipped outside of U.S. are subject to customs, duties, and taxes as determined by the destination country. These charges are payable by the recipient and are NOT included in the shipping cost. 

Wholesale Orders & Tax Exempt Orders: 
For wholesale and/or tax exempt order inquiries, contact lgmwholesale@legends.net with details and include links to the products of interest. Please note that these types of discounts cannot be applied retroactively to existing orders. 

Returns: 

What is your returns policy? 

We have a 30-Day Hassle-Free Return Policy. If you are not satisfied with your purchase, eligible items may be returned within 30 days of receipt of your order. Exclusions may apply based on the item.

To be eligible for a return or exchange, items must be in their original, unused condition, with no signs of damage or wear, and all original labels and tags must be attached.

Refunds are issued to the original form of payment. Cash refunds are not permitted.

In-Person Returns & Exchanges

Returns and exchanges may also be completed in person at the Allen Fieldhouse Jayhawk Outfitters Team Store:

1651 Naismith Drive
Lawrence, KS 66045

Return Processing

Once your returned items are received, please allow up to 5 business days for us to process your return. During busy periods, processing may take longer, so please allow up to 14 business days.

Domestic Returns

To initiate a return, please simply click on this link and follow the instructions on the page. If you have any questions or need assistance, feel free to contact us.

International Returns

For international returns, please refer to the website where your order was placed for specific return instructions, or contact Customer Support for assistance.

Please Note

• Returned items must be in their original, unused condition with all original tags and labels attached. Items that do not meet these requirements may be returned to you at your expense.
• Personalized or customized items are non-returnable and non-refundable, unless the item has a defect in material or workmanship.
• Collectible items are non-refundable and cannot be returned or exchanged.
• Items marked Final Sale are non-returnable and non-refundable. 

I received damaged/faulty  product. 

If the merchandise you received is of unsatisfactory quality, damaged, or defective, please contact customer support to file a damage claim and request a prepaid return label. If you choose to use your own shipping method, the shipping cost will not be reimbursed. 

For more additional details, please review the FAQS. 

Can I exchange an item? 

To exchange items, kindly return the unwanted item(s) and place a new online order.  

You are responsible for the shipping fees associated with your return or exchange. Please use your preferred carrier with a trackable shipping option and obtain a tracking number to ensure proof of delivery. 

Please allow up to 14 business from the date received for the refund to appear on your credit card statement.  

Will my original price be honored? 

Yes, for the same style number we will honor the original purchase price when you reorder a different color or size.  For assistance with reapplying any discounts, feel free to contact customer support. 

Cancellations (US only): 

If you need to change or cancel your order, please email  us through the Contact Us page on the website immediately. We process orders as quickly as possible to ensure timely delivery, so it may not be possible to change or cancel your order once it's confirmed. Please contact customer support promptly for assistance. 

If your order has been processed, the customer support team will provide you with information about how to return the item. 

Please Note: 

• Pre-Orders: The delivery for preorder items depends on the production and shipping schedules. Cancellations may be possible if the order has not been processed yet, unless otherwise stated at the time of purchase. 

• Refunds: If your cancellation is successful, a refund will be issued to the original method of payment. Once processed, you will receive a refund for the returned item, which may take up to 5 business days to reflect on your bank statement 

• Personalized Jerseys: Please allow 1-3 weeks for production and shipping of personalized game jerseys, or 4-6 weeks for production and shipping of personalized elite jerseys. This includes time to process, customize and ship your officially licensed personalized jersey. All sales are final for personalized jerseys 

Bulk Order Returns 

We are focused on providing our customers with increased access to our products and ensuring that product purchases are legitimate. We reserve the right, in our sole and reasonable discretion, to limit, condition, and/or reject high-volume return(s) (including, for illustrative purposes only, in excess of ten returned items over a successive six-month period), return(s) by any individual and/or entity with a high level of return frequency based on identified return volume, rates, patterns, and/or other activity (including, for illustrative purposes only, returns across three or more separate orders in a sixty-day period), and/or returns that we reasonably determine to be inconsistent with a purchase made for personal use. Affected customers may contact Customer Service to dispute such determination. Any limited, conditioned, and/or rejected return shall be subject to [the Reshipment Section below to the extent received by Legends]. These restrictions do not apply to returns of products that are damaged, defective, not as described, or shipped in error, or to any return required to be accepted under applicable law. Not applicable to customers with a shipping address outside of the U.S. Subject to any additional restrictions and/ conditions set forth in the Terms of Use.